InvisaGig Support
Product Support
InvisaGig is a product as much as it is a community. We offer unrivaled direct product support for customers, as well as a thriving community forum full of answers and guides to technical and configuration questions you may have. Please click one of the options below, depending on your needs.
For product warranty issues, please visit the warranty page.
Support Hub
Explore the knowledge base below, or click through to our support options above for more specific issues.
For setup videos and configurations, scroll down to the Getting Started section below.
InvisaGig Manuals & Guides
Updating InvisaGig Firmware
Archive - Older Software Version Manuals
These guides are only viable if you have the specific version InvisaGig software. Log in to the user interface of your InvisaGig to see which version you have by checking the header of the user interface main menu page.
Click a link below to download the guide in pdf format.
Software v1.0.10 Quick Start Guide
Software v1.0.8 Quick Start Guide
Connecting the InvisaGig to Various Types of Antennas
Connecting the InvisaGig to a Wireless Haven 4x4 MIMO Panel Antenna
Connecting to a Waveform Antenna
Connecting to Dual 2x2 MIMO Antennas
InvisaGig Device Basics
Getting Started
Guide to Getting Started with InvisaGig
Making Sure Your IMEI is Correct
Log into the main menu of the InvisaGig. After you have logged in with your password, instead of a menu option, type in the ALL CAPS word:
REPAIR
Then follow the prompts.
Note: Modifying the IMEI of any device is illegal in some countries outside of the US. It is frowned upon in the US, but currently not found to be illegal in the act itself. You MUST check your local laws on your own.
The use of this tool is used at your own discretion and risk. We only recommend you check IMEIs from devices that you own yourself. Copying IMEI numbers of any device you do not own is HIGHLY discouraged by InvisaGig, and is considered theft.
TTL Settings
By default, the TTL setting on the InvisaGig is set to 65.
If you need this to be different, then log into the main menu of the InvisaGig.
After you have logged in with your password, instead of a menu option, type in the ALL CAPS word:
TTL
Then follow the prompts.
This sets the IPV4 and IPV6 TTL and HL.
Note: IPv6 HL will let some traffic through. This is on purpose, for connection stability reasons. There are some particular IPv6 packets that must go through with a different TTL value. This traffic may get counted towards hotspot data on your plan.
Note IP Passthrough and Static Public IPs
In the world of cellular data and device connections to the world at large, there is a bit of a miscommunication when it comes to IP Passthrough and what that means for cellular internet users.
In short, you don’t get an IP address that you can use on the general internet. There is NO IP to PASSTHROUGH. Not in practical repeatable controllable cases, at least.
In general, when it comes to cellular internet connections, whether on a cell phone, tablet, hotspot, or modem, all customers of these services are being placed on the cell carriers own network to be routed as the cell carrier desires. This means that all of your data traffic, when it leaves your location and travels out into the wild world wide web, it first travels through the cell carriers network (think of this like it goes through your neighbors router immediately after it leaves your house), and then on to other servers around the world eventually making it to the destination that you need to pull information from (websites, app servers, games, email, etc.).
When your data travels through this carrier network, after leaving your location, it is doing so through a network of routers that have their own rules for routing. We call this CGNAT.
The carrier NAT assigns your connection to them an IP address that only the carrier can use, the IP address that you see when you go to a site like whatismyip.com and so forth, is not the same IP address you might see on your InvisaGig as the assigned IP. This IP that the web is saying is your IP is actually the SAME IP that MANY MANY others will also see as THEIR IP address. The carriers do this to conserve IP address use, and we have no control over it.
Now, you CAN get a static public IP address from the carrier assigned to your SIM card. Different carriers will do this for a monthly fee, T-Mobile being the lowest cost option at ~$3 at the time of this writing. This IP address CAN be passed through and IS publicly accessible if the device that your InvisaGig is connected to allows external connections (like SSH or similar remote connection protocols).
You will need to contact your carrier for a static public IP, and make CERTAIN you understand that they also generally assign the IP location permanently. Make sure you know about the choice for the IPs location so that you don’t end up getting all of your traffic routed across the country from you before it can go anywhere.
Understand, too, that some of these plans, like from T-Mobile, come with some problems, as well, like lowered network priority (slower during peak hours) and sometime restrictions from 5G SA access, or 5G access at all. You will also lose all ability to use IPV6 if that matters to you.
NOTE: T-Mobile does offer a static IPV6 address option as well, but from what we have seen, no one at T-Mobile has any idea how to do it or how it works on their end. I would opt to avoid it for now.
Contact Form
InvisaGig 5G Modem System Specs
InvisaGig 5G & 4G LTE Modem Connectivity
- Quectel Wireless RM520N-GL Modem
- Qualcomm Snapdragon x62 5G Modem Chip
- Cellular network speeds of up to 3.4Gbps (2.5Gbps actual Ethernet throughput maximum)
- Supports 4G and 5G carrier aggregation
- ‘Stand Alone’ 5GNR and ‘Non-Stand Alone’ (LTE+5GNR) operation supported
- FirstNet Band 14 support
- T-Mobile Band 71 support
- LAA, UC band, and C band support
- Four antenna ports for 4×4 MIMO support
- Supports 2x 5GNR carrier aggregation
- Upload speeds rated up to 900Mbps
- Functions safely on all major US carrier networks according to their own defined standards
- Stand Alone 5GNR band support: n1 / 2 / 3 / 5 / 7 / 8 / 12 / 13 / 14 / 18 / 20 / 25 / 26 / 28 / 29 / 30 / 38 / 40 / 41 / 48 / 66 / 70 / 71 / 75 / 76 / 77 / 78 / 79
- Non-Stand Alone 5GNR band support: n1 / 2 / 3 / 5 / 7 / 8 / 12 / 13 / 14 / 18 / 20 / 25 / 26 / 28 / 29 / 30 / 38 / 40 / 41 / 48 / 66 / 70 / 71 / 75 / 76 / 77 / 78 / 79
- LTE Band Support: B1 / 2 / 3 / 4 / 5 / 7 / 8 / 12 / 13 / 14 / 17 / 18 / 19 / 20 / 25 / 26 / 28 / 29 / 30 / 32 / 66 / 71
InvisaGig Cellular Modem Hardware Platform
- Carefully curated selection of high-speed 5G cellular modem components
- Field tested industrial hardware components for long term reliability
- 2.5Gbps Ethernet port provides superfluous throughput
- 12V DC standard barrel connector (with included AC adapter)
- Supports from 5V to 24V DC – (maximum power supply of 48W; recommended minimum power supply of 24W)
- 5V Input not recommended when using with a host with a 2.5G Ethernet port
- Supports from 5V to 24V DC – (maximum power supply of 48W; recommended minimum power supply of 24W)
- High quality Noctua brand fan providing low-noise active cooling to ensure peak hardware performance and longevity
- Intelligent thermal control initiates active cooling only when temps reach 65°C+ to ensure low-noise operation and long fan life
- High quality, short length antenna cabling to reduce RF interference inside the unit
- Optimized enclosure size to decrease RF signal noise and provide peak cooling efficiency
- Easy access ‘Mini’ SIM card slot, and included SIM adapter set for use with all industry standard SIM card sizes
- High quality and highly durable ABS plastic case manufactured in the USA
- Fully assembled and tested in the USA (Tennessee)
- All design and custom software is USA made and maintained
- *Electronic PCB components are commodity items made overseas. There are no claims to otherwise. A completely US-made PCB design is in the plan, but it will take time to release. The modems used in the InvisaGig product will likely always be from overseas (or soon Mexico) manufacturers; until a US chip manufacturer begins making them.
InvisaGig Wireless Modem Software Platform
- ‘Super Simple’ configuration interface that doesn’t require a fancy engineering degree to operate
- Some setups may be as simple as inserting the SIM; others may require minimal input via the menu driven selection options
- No special client software required
- Access the configuration interface via any laptop/desktop web browser (UI is not mobile optimized so the experience on phone/tablets may vary, thus we recommend using a laptop or desktop workstation)
- Text based menu-driven interface for fast, intuitive setup and management
- Secure password protected settings
- Designed for regular folks
- InvisaGig is a turnkey connectivity solution for folks who need Internet connectivity that ‘just works’ and need to focus on priorities other than tweaking or tuning settings in order to keep their Internet connection up
- We do not provide a ‘power user’ or ‘tinker-friendly’ setup; InvisaGig is a wholly managed platform with a single user interface that provides connectivity over a single Ethernet port with no other interfaces provided
- Advanced DIY users who prefer to spend hours on building and configuring their own device need not apply Unfortunately, we cannot offer any warranty or support to those who disassemble or attempt to modify their units
- Key features include:
- Live signal status for near real-time connection stats making ideal unit and antenna placement easy
- Full connection details, including device and APN settings
- Band locking
- Cell tower / band scanning
- Cell tower locking
- Multiple InvisaGig unit configuration
- Carrier profile selection (both automatic and manual)
- ‘Over the Air’ InvisaGig system updates
- Free for the life of the device
- Simple to check from the main menu, and quick to install (usually just a few seconds)
InvisaGig Modem Physical Specs & More Details
- InvisaGig Unit Specs:
- Overall Case Size (Without including the antenna connectors): 5.375″ x 4.563″ x 1.625″
- SMA antenna connectors extend roughly 0.3125″ from the case
- Weight: 10oz
- Weight with antennas attached: 16oz
- Overall Case Size (Without including the antenna connectors): 5.375″ x 4.563″ x 1.625″
- Antenna Specs at a Glance:
- Overall Size: 8.125″ x 1.5″ x 0.5625″
- 600-6000MHz ultra-wide frequency range support
- Standard SMA connectors
- Flat ‘paddle style’ dipole omni-directional antenna design
- Packaged InvisaGig Product:
- Dimensions: 8.5″ x 6.5″ x 3.75″
- Weight: 32oz
- Included Items:
- InvisaGig Unit
- Power Supply
- SIM Card Adapter Set
- Ethernet Cable
- 4 Detachable antennas with SMA Connectors
What's New With InvisaGig?
InvisaGift: Give the Best Modem Hardware to Someone Who Needs Better Internet Connectivity
For the remote worker in your life, it’s critically important that they have robust and reliable internet connectivity. But as remote workers more and more rely on extended periods of distance working, with projects and tasks of increasing importance, could someone you know benefit from stronger and faster internet connectivity?
Click to learn more >>
Enhance & Protect Your Internet Experience Using ControlD & pfSense
Using a cellular access device like InvisaGig to connect to the Internet is fast and convenient. However, since most cellular plans use shared IP addresses or addresses from a common pool across each carrier sometimes this may cause unexpected issues when accessing certain websites or services. Additionally, you want to ensure your family is kept safe from accidental malware infection, inappropriate advertising, scam sites, and/or age-inappropriate content.
Click to learn more >>
Remote Access to the InvisaGig 5G Modem with the Tailscale VPN Service
Here at InvisaGig, we finally introduced a feature for remote access anywhere in the world between two different devices on an encrypted, tunnel point-to-point connection using the Tailscale VPN service. Tailscale is free for anybody that wants to use it, so it's not a paid feature; it's just more versatility and value being added into your InvisaGig cellular modem.
Click to learn more >>
The Optimal Configuration for Using the InvisaGig Cellular Modem with pfSense
When using the InvisaGig as WAN on your pfSense install, make sure it's configured for optimal performance. While your InvisaGig should be ‘plug and play’ when using it as WAN under pfSense in most cases, there are some settings that can be tuned to achieve the fastest, most stable connection.
Click to learn more >>
Using pfSense & WireGuard to Get a Public IP for Open NAT, Plex, & More
This tutorial will focus on solving some typical issues that can occur when using a cellular connection to access the Internet. Unless you have a cellular plan that provides a unique, statically assigned, publicly routable IP address (something typically only available to business accounts) you may face one or more of the following struggles...
Click to learn more >>
As an MSP, Are You Overcomplicating Your Customers’ Network for Wireless Internet Access?
InvisaGig was built with MSPs in mind, and we know that margins are razor thin for profitability in the managed internet service space. The InvisaGig price point was set with a priority of making the device the best choice for providing wireless internet from MSPs through the lenses of upfront cost of entry, continued annual operation, and (in)frequency of customer service calls required as a result of the device. We believe the InvisaGig is the clear choice, hands down.
Click to learn more >>
Creating the Optimal Home or Business Network with the InvisaGig Cellular Modem
This article explores an innovative solution in which a 5G cellular access device, augmented with a tailored networking stack, provides a robust and high-speed internet connection suitable for a wide range of applications. We’ll break down the technical aspects of this solution while demonstrating why its lower cost and higher reliability make it an ideal alternative for homes, offices, and remote locations.
Click to learn more >>
Questions about the InvisaGig 5G cellular modem?
InvisaGig is not only extremely simple to use but also incredibly fast. Experience the fastest speeds available with the latest in 5G cellular connectivity.
Experience painless configuration via the menu-driven web interface. Setup can be as easy as inserting a SIM card, depending on carrier and plan. If you do need to configure any settings in order to connect, numbered menu options with straightforward descriptions provide an intuitive setup experience. InvisiGig brings you the power of 5G without all the complexity.
InvisaGig is secure by design. With no WiFi or Bluetooth capability for hackers to exploit, you can rest easy knowing that the only connection into the unit is through its hardwired Ethernet port.
InvisaGig provides a blazing fast 5G internet connection to any device with an Ethernet port.
Already have a router? Maybe you even have one with a cellular modem, but you want an upgrade to take advantage of the latest 5G technology?
With InvisaGig, there is no need to go through the hassle of replacing your existing system just to get the fastest speeds available. Simply plug the InvisaGig unit into your router’s WAN port as a new Internet source and be up and running, at blazing speeds, in no time!
Need WiFi that supports more than the ~5-10 devices that most hotspots are limited to at one time? Connect InvisaGig to a full-fledged WiFi access point to support as many wireless clients as you need or connect to a WiFi router to provide internet to both wired and wireless devices.
Away from home with your laptop, desktop, gaming system, or tablet? Connect InvisaGig directly to your device’s Ethernet port or USB-to-Ethernet adapter for a quick, stable Internet connection. No router required.
Whether you have TVs, point of sale systems, security cameras, etc., InvisaGig can provide you with the Internet connectivity you need via direct Ethernet or USB-to-Ethernet adapter.
InvisaGig provides a direct Internet connection using 5G cellular technology. However, its implementation of 5G connectivity is unique in the market:
- InvisaGig is not a router and cannot be used directly with basic network switches.
- InvisaGig is not a WiFi system and has no wireless capabilities on its own (outside of 5G connectivity to the cellular network).
- InvisaGig is not a hotspot and is not battery powered.
- InvisaGig is not a ‘tinker-friendly’ platform and does not support modification of its underlying components.
- InvisaGig *is* a super simple, crazy fast connectivity platform which provides a 5G Internet connection to any connected Ethernet device.
Yes! As long as you have a physical SIM card that was activated in a device supported by your carrier, you can then put that SIM card into the InvisaGig cellular modem and it should work on that carrier according to your data plan.
InvisaGig works on every major telecom cellular network and the numerous MVNOs (Mobile Virtual Network Operators) that use the same networks. The InvisaGig modem can connect to every current cellular band in the USA, including those used by T-Mobile Home Internet, AT&T Internet Air, Verizon Home Internet, and more. Please review your carrier’s Terms of Use for further guidance.
InvisaGig is a fresh entry into the 5G connectivity space, intended to be a fully standalone Internet connectivity solution for use with with your existing Ethernet device and/or network router. Our vision going forward is to make InvisaGig a fully integrated device, certified and supported on all major carrier networks.
Our inaugural release features the powerful Quectel RM520N-GL modem at its core, combined with both commodity and bespoke hardware components that we believe intersect at the sweet spot of form and function. Combined with our powerful yet intuitive user interface that nearly anyone can use, InvisaGig is the culmination of our efforts to immediately deliver customers the turnkey 5G connectivity solution they have been demanding.
As InvisaGig moves beyond our initial platform release towards a fully integrated and certified device, we commit to upgrading all early platform units to certified units at no additional cost (minus shipping); pending warranty registration.
As we seek feedback from our passionate user community we are open to feature requests and additional constructive input as we map out the product roadmap ahead. Please submit any requests or ideas via our site contact form.
